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Automated Marketing
Send out emails at scheduled times, automatically.
Mobile friendly emails
Get access to all mobile messaging channels in one place.
Affordable pricing
Only pay for the emails you send, get unlimited subscribers on all plans.
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Bring in external data automations.
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Call Intelligence for
Third-Party Administrators
Insurance
Customer Support
Third-Party Administrators
Call centers use lightbulb.ai to eliminate compliance risk, improve service, and boost revenue.
Get A Demo
Supercharge Your
Call Center
Automatically generate transcripts, QA scores, summaries, compliance assessments, and personalized coaching
on every call in seconds
.
Eliminate Compliance Risk
Don't hope for compliance. Guarantee it.
Stay ahead of compliance and mitigate risk with proactive monitoring and alerts, ensuring that every call adheres to the highest standards.
Customized compliance checks
Real-time alerts & issue resolution
Screen 100% of calls
Learn More
Improve Service
The easiest way to measure and improve your client experience.
Get an objective, in-depth analysis of service levels based on what matters to your business.
Generate custom QA Scores on every call in seconds
Give agents better coaching feedback 90X faster
Track trends and agent performance over time
Learn More
What can you do with
lightbulb
?
Compared to manual Quality Assurance processes lightbulb.ai is:
Screen Calls
90X
Faster
Unlock
Unlimited
Call Coverage
Achieve
20X
Cost Savings
The end of manual call reviews.
Features that allow you to focus on what matters -
people and process.
Call Breakdowns
Automatic, Custom Call Scoring
A single view for QA scores, summaries, transcripts, and more.
Real Time Dashboard
Track Trends Over Time
Easily view key trends, agent leaderboards, and call scores.
Activity Log
Transparency & Collaboration
Track call activities and engage in discussions with team members.
Export & Share
Monthly Reporting
Export and share custom reports with key stakeholders.
Coming Soon!
Talk To Your Data
Gain deeper insights by asking questions about calls in your natural language.
Additional Benefits
We’ve got you covered
Bring your own checklists
Automate your existing call evaluations to make your existing process 90X more efficient and cover 100% of calls.
Support for Multiple Business Units
Run a variety of call evaluations for specific use cases within your organization.
Support for Multiple Business Units
Quickly categorize and find calls based on custom labels.
Custom Trigger Events
Configure triggers to proactively moniter calls, ensuring timely interventions and resolutions.
Seamless Automations & Integrations
Seamlessly plugs into your existing tools to create a cohesive, efficient environment.
Enterprise Grade Security
Advanced Encryption to ensure your data is protected and compliant.
Shine light on your call center
Don't operate in the dark. Get started with lightbulb.ai today.
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