A few days ago we encountered a few problems related to timeout and slow speed connection. From devices (Android/IOS), from Unity and even in the PlayFab dashboard.
We checked the PlayFab Status at that moment and all systems were fully operational.
This happened at least 2 times in the last week.
Can you tell us any possible causes for this?
Thanks
Marc
The most common cause would be an issue with your ISP.
The core PlayFab services are housed in AWS US-West-2, so http://www.cloudping.info/ is usually your best resource for checking ping times from your location.
In terms of the backend time to process calls, you can always find all the data on the average time to process every call (in an hourly breakdown) in your Analytics->Reports tab, in the API usage details report.
Hi @Brendan
This happens in different devices with different ISP. Anyway, we checked ping and we have 180-200ms latency. And the average call time does almost never exceed the 0.66s.
We found the option "Request Type" in the PlayFabSharedSettings asset and set it to "Http Web Request". This option improves the response speed, but still does not explain the timeouts.
But we notice that since this change, the http exceptions had increased.
We usually get this errors:
WebException: The request timed out
System.Net.HttpWebRequest.GetRequestStream ()
PlayFab.Internal.PlayFabWebRequest.Post (PlayFab.Internal.CallRequestContainer reqContainer)
Rethrow as WebException: Timeout: WebException making http request to: https://8FF3.playfabapi.com/Client/ExecuteCloudScript
UnityEngine.Debug:LogException(Exception)
PlayFab.Internal.PlayFabWebRequest:Post(CallRequestContainer)
PlayFab.Internal.PlayFabWebRequest:WorkerThreadMainLoop()
This happens (sometimes) when 2 calls to the api are launched at the same time. The exeption is thrown immediately without waiting the 10s timeout we set on PlayFabSharedSettings asset.
and
Exception: at System.Net.WebConnection.HandleError(WebExceptionStatus st, System.Exception e, System.String where)
at System.Net.WebConnection.ReadDone(IAsyncResult result)
System.Net.WebConnection.HandleError (WebExceptionStatus st, System.Exception e, System.String where)
Rethrow as WebException: Error getting response stream (ReadDone2): ReceiveFailure
System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult)
System.Net.HttpWebRequest.GetResponse ()
PlayFab.Internal.PlayFabWebRequest.ProcessHttpResponse (PlayFab.Internal.CallRequestContainer reqContainer)
Rethrow as Exception: Unhandled exception in ProcessHttpResponse : https://8FF3.playfabapi.com/Client/ExecuteCloudScript
UnityEngine.Debug:LogException(Exception)
PlayFab.Internal.PlayFabWebRequest:ProcessHttpResponse(CallRequestContainer)
PlayFab.Internal.PlayFabWebRequest:WorkerThreadMainLoop()
This one, we are not sure yet to know when it happens.
We checked the reports and no errors related have been found.
Thank you
Marc
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