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company@tinysaur.io avatar image
company@tinysaur.io asked

Questions about Insights Credits in new pricing system

Hi, I just uploaded an app in the store and checking the Billing Summary to check how much should I pay when it's in the Standard Plan.

While I was looking at it, everything was ok but the Insights Credits.

In my project, the usage of the Insights Credits was about 370 credits, eventhough my project has very low DAU so far.

So I searched for this, and I found out that it calculated by the time of using the server.

What I understood is, as long as you have users (no matter how many), it runs the server. (minimum is the Performance Level 1, which costs 1/60 credit per minute)

And from my calculation, whoever uses Playfab and have active users (even 1) will have

: 30 (30days of usage) * 12 (12hours per day maybe?) * 1 (Performance Level1) = 360 Credits per month

It seems like it is not possible to reduce this amount. (unless you have no active users)

So maybe I would get 300+ credits per month eventhough I have very low DAU.

And here's the thing.

The Standard Plan gives you only 25 Credits of Insights Credits per month.

This means, if you are using the Standard Plan, this will cost

: $99 + ((360-25)*$0.65) = $317

So from my understanding, the Standard Plan is not $99. it is about $300+ fixed cost per month.

Is my understanding right?

I was searching the forum about the Insights Credits, and I couldn't find a good answer.

It will be glad that you explain about details of the Insights Credits.

Especially I want the answer of 'How many credits will be cost for indie level? (average)'

Thank you!

pricing
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Seth Du avatar image
Seth Du answered

We have a short discussion with the team and you may refer to the documentation: Retention, the example shows precisely about how insight credit is calculated.

Your understanding is correct. The performance level entry is counted by time. Performance level 1 is 0.5 credit/hour but is free of charge.

Even though the credit is shown in the billing summary, it won't be appended to the result. Basically the changes of performance level will only affect the Credit Per Hour calculation. You may also use Scheduled Task to modify the level in different time.

Besides of Credit Per Hour charging, the data size involved will also generate Credits, which is 50 Credits per TB/month. You may download the "daily CSV" to review the detailed statistics. In my testing title, the Data usage is minimal so that there is 0 Credit generated. The additional 3 entries including Reports & Trends, Row Writes Included, Storage will consume the 25 free Credits of your subscription plan.

If you still have questions on insight credit, or there is unexpected behavior on the billing, please feel free to ask us. You may also consider submitting a support ticket to get dedicated technical support.

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Seth Du avatar image
Seth Du answered

May I have your Title ID?

As far as I know, the Credits per hour is free when Performance Level is 1 and 1/60 per minute should be Performance Level 2. As long as we get the title ID, we may submit a report to the corresponding team.

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company@tinysaur.io avatar image company@tinysaur.io commented ·

Are you sure that it's free when Performance Level is 1? Cuz I cannot find any document that says like that. Also, https://playfab.com/pricing/ in the pricing page, if you go down to Insights Credits section, it is saying <Insights Performance Level 1> <25 Credits, $0.65 per additional credit>

Btw, my titleID is EA0AA

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company@tinysaur.io avatar image company@tinysaur.io company@tinysaur.io commented ·

https://docs.microsoft.com/en-us/gaming/playfab/features/insights/insights/pricing

I just found this page, and seems like it's saying Performance Level 1 is free.

However, still https://playfab.com/pricing/ this page looks confusing. It would be awesome if you fix the description of Insight Credits.

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company@tinysaur.io avatar image company@tinysaur.io commented ·

Yeah, I found the Management Insights page, and you are right. It says Credits per hour of Performance Level 1 is free. However my billing summary says the usage of Insights Credits for August is 371. According to the Management Insights page, my usage of Insights Credits should be 0 since my performance level is 1. I believe this is a bug. Thank you for your answer :)

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Ju Chen avatar image Ju Chen company@tinysaur.io commented ·

May I know if performance level 1 is still free? Because it's not mentioned in Pricing page anymore, nor FAQ session, thank you.

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Sarah Zhang avatar image Sarah Zhang Ju Chen commented ·

We noted that you posted a new thread to ask this question, we will discuss this question there.

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