What's new and planned for Dynamics 365 Customer Voice
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
- For a list of the previous wave's release plans, go to 2020 release wave 1 plan.
- For a list of the next wave's release plans, go to 2021 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Collect feedback
Survey distribution capabilities that enable you to send surveys across multiple customer engagement channels.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Multichannel survey distribution | Users, automatically | - |
Oct 1, 2020 |
| Conditional post-survey message | Admins, makers, marketers, or analysts, automatically | - |
Feb 8, 2021 |
Insights and follow-up
Define standardized customer satisfaction metrics and enable timely follow-up actions for customer issues.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Customer Insights integration | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2021 |
- |
| Close the feedback loop through alerting and follow-up management | Admins, makers, marketers, or analysts, automatically | - |
Jan 29, 2021 |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.