Contact Volume Licensing Support

How to contact volume licensing support

For all new issues, always start by creating an online support request.

We will phone you back within 24 hours, usually much sooner.

Specify the volume licensing agreement number your issue relates to.

Attach screenshots of any error message or technical issue to help us understand the problem.

For Types of Support, select Professional No Charge.

Case status

Go to the Manage tab on the online support request to see the status of any support cases you have submitted.

During business hours, contact the volume licensing team by phone (where available) and provide the case number.

Contact volume licensing support by phone

For new issues, first create an online support request. This saves you time by avoiding the need for support advocates to capture your contact details.

Quote your case number to the support advocate, who can update you on the progress.

See below for locations where customers can contact Microsoft volume licensing support by phone during business hours.

(First select your geographical region, and then your country/territory.)

 

VLSC Support Center Contact Info

Asia

Country/Territory Toll Number(s) Hours of Operation Languages Supported
Armenia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Azerbaijan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Bangladesh +1 (212) 444.0497 01:00 - 10:00 GMT English
Bhutan +1 (212) 444.0497 01:00 - 10:00 GMT English
British Indian Ocean Territory +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
14:00 - 23:00 Monday to Friday English, German, French
Brunei +65 6622 1235 01:00 - 10:00 GMT English
Cambodia +65 6622 1235 01:00 - 10:00 GMT English
China 800 819 0567 (Toll Free)
800 819 0567 (Toll Free)
400 620 0567 (mobile) (Toll Free)
400 620 0567 (mobile)
09:00 - 18:00 GMT +8 Mandarin, English
Georgia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Hong Kong 800 969 800 09:00 - 18:00 GMT +8 Cantonese, Mandarin, English
India 000800 440 1555 (Toll Free)
+1 (212) 444.0497
01:00 - 10:00 GMT English
Indonesia 001 803 44 3033 (Toll Free)
+65 6622 1235
01:00 - 10:00 GMT English, Bahasa Indonesia
Japan 0120-737-565 (Toll Free) 9:00 - 17:30(土日、祝日を除く) 日本語
Kazakhstan +49 8924445143 (English)
+49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
14:00 - 23:00 Monday to Friday English, Russian, German, French
Kyrgyzstan +49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
14:00 - 23:00 Monday to Friday English, German, French
Laos +65 6622 1235 01:00 - 10:00 GMT English
Macau +852 3002 1617 01:00 - 10:00 GMT English
Malaysia 1 800 80 7456 (Toll Free)
+60 03 7712 4334
01:00 - 10:00 GMT English
Maldives +1 (212) 444.0497 01:00 - 10:00 GMT English
Mongolia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
16:00 - 01:00 Monday to Friday English, German, French
Myanmar +65 6622 1235 01:00 - 10:00 GMT English
Nepal +1 (212) 444.0497 01:00 - 10:00 GMT English
Pakistan +49 8924445143 (English) 13:00 - 22:00 Monday to Friday English
Philippines 1800 1441 0123 (Toll Free)
+65 6622 1235
01:00 - 10:00 GMT English
Russia (8) 800 700 8002 (Toll Free)
(8) 10 49 8924445253
09:00 - 18:00 Monday to Friday (Local Time) Russian
Singapore 1800 820 9963 (Toll Free)
+65 6622 1235
01:00 - 10:00 GMT English
South Korea 00 308 44 0102 (Toll Free)
+82 (2) 3483.7090
01:00 - 10:00 GMT Korean
Sri Lanka +1 (212) 444.0497 01:00 - 10:00 GMT English
Taiwan 0809090343 (Toll Free)
886 277249353
09:00 - 18:00 Mandarin
Tajikistan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
14:00 - 23:00 Monday to Friday English, German, French
Thailand 001 800 441 0231 (Toll Free)
+65 6622 1235
01:00 - 10:00 GMT English, Thai
Timor-Leste +1 (212) 444.0497 01:00 - 10:00 GMT English
Turkmenistan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
13:00 - 22:00 Monday to Friday English, German, French
Uzbekistan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
14:00 - 23:00 Monday to Friday English, German, French
Vietnam 120-11152 (Toll Free)
+65 6622 1235
01:00 - 10:00 GMT English, Vietnamese

Europe

Country/Territory Toll Number(s) Hours of Operation Languages Supported
Albania +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Andorra +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Armenia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Austria 0800 293500 (Toll Free)
+49 8924445094 (German)
09:00 - 18:00 Monday to Friday German
Azerbaijan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Belarus +49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday Russian, German, French
Belgium 800 72293 (Toll Free)
+49 8924445246 (French)
08:00-17:00 GMT +1 French, Dutch
Bosnia and Herzegovina +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Bouvet Island +49 8924445143 (English) 09:00-18:00 GMT +1 English
Bulgaria +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Croatia +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Cyprus +49 8924445143 (English) 10:00 - 19:00 Monday to Friday English
Czech Republic 800 142359 (Toll Free) 09:00 - 18:00 Monday to Friday (Local Time) Czech
Denmark 808 80580 (Toll Free) 08:30 - 17:00 Monday to Friday (Local Time) Danish
Estonia +49 8924445143 (English)
+49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, Russian, German, French
Faroe Islands +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Finland 0800 914382 (Toll Free) 09:00 - 17:00 Monday to Friday (Local Time) Finnish
France 800902791 (Toll Free) 09:00 - 18:00 Monday to Friday (Local Time) French
Georgia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Germany 0800 5077777 (Toll Free)
+49 8924445094 (German)
08:30 - 18:00 Monday to Friday (Local Time) German
Gibraltar +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Greece 00800 49129109 (Toll Free) 09:00 - 17:00 Monday to Friday (Local Time) Greek
Greenland +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
05:00 - 14:00 Monday to Friday English, German, French
Hungary 06800 15829 (Toll Free) 09:30 - 18:00 Monday to Friday (Local Time) Hungarian
Iceland +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Ireland 1800 555035 (Toll Free)
08:00 - 17:00 Monday to Friday English
Italy 800 785768 (Toll Free) 09:00 - 18:00 Monday to Friday (Local Time) Italian
Kosovo +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Latvia +49 8924445143 (English)
+49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, Russian, German, French
Liechtenstein +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Lithuania +49 8924445143 (English)
+49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, Russian, German, French
Luxembourg 8002 4248 (Toll Free) 08:00-17:00 GMT +1 French, German
Macedonia, FYRO +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Malta +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Moldova +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 GMT +1 English, German, French
Monaco +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Montenegro +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Netherlands 0800 0221871 (Toll Free)
+49 8924445143 (English)
08:30 - 18:00 Monday to Friday (Local Time) Dutch
Norway 800 14956 (Toll Free) 08:30 - 17:00 Monday to Friday (Local Time) Norwegian
Poland 00 800 112 46 99 (Toll Free) 08:30 - 18:00 Monday to Friday (Local Time) Polish
Portugal 800 849101 (Toll Free) 09:00 - 18:00 Monday to Friday (Local Time) Portuguese
Romania +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Russia (8) 800 700 8002 (Toll Free)
(8) 10 49 8924445253
09:00 - 18:00 Monday to Friday (Local Time) Russian
San Marino +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Serbia +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Slovakia +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Slovenia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Spain 900 994910 (Toll Free) 09:00 - 18:00 Monday to Friday (Local Time) Spanish
Svalbard and Jan Mayen +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Sweden 020 797079 (fixed) (Toll Free)
020-170 1970 (mobile)
08:30 - 17:00 Monday to Friday (Local Time) Swedish
Switzerland 0800 563564 (Toll Free) 08:00-17:00 GMT +1 French, German, Italian
Turkey 8503902777 09:00 - 18:00 Monday to Friday (Local Time) Turkish
Ukraine +49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
United Kingdom 0800 9179016 (Toll Free) 08:00 - 18:00 Monday to Friday (Local Time) English
Vatican City 800 785768 (Toll Free)
+49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00-18:00 GMT +1 English, German, French

Middle East and Africa

Country/Territory Toll Number(s) Hours of Operation Languages Supported
Afghanistan +49 8924445143 (English) 11:00 - 20:00 Monday to Friday English
Algeria +49 8924445246 (French)
+49 8924445143 (English)
07:00 - 16:00 Monday to Friday French, English
Angola +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Bahrain 0800 04 500 11:00 - 20:00 Monday to Friday Arabic, English
Benin +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Botswana +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Burkina Faso +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Burundi +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Cabo Verde +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Cameroon +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Central African Republic +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Chad +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Comoros +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Cote D'Ivoire +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Djibouti +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Egypt +202 3539 3333 08:00 - 17:00 Monday to Friday Arabic, English
Equatorial Guinea +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Eritrea +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Ethiopia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Gabon +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Gambia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Ghana +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Guinea +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Guinea-Bissau +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
07:00 - 16:00 Monday to Friday English, German, French
Iraq +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Israel 180 9454040 (Toll Free) 08:00 - 18:00 Sunday to Thursday (Local Time) Hebrew
Jordan 0800 22 730
+962 6550 3451
08:00 - 17:00 Monday to Friday Arabic, English
Kenya +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Kuwait +965 2221 9876 09:00 - 18:00 Monday to Friday Arabic, English
Lebanon +961 (0) 1 974 081 08:00 - 17:00 Monday to Friday Arabic, English
Lesotho +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Liberia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Libya +218 21 444 3304
+218 21 333 0356
08:00 - 17:00 Monday to Friday Arabic, English
Madagascar +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Malawi +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Mali +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Mauritania +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Mauritius +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Mayotte +61 2 8223 9202 01:00 - 10:00 GMT English
Morocco +49 8924445246 (French)
+49 8924445143 (English)
07:00 - 16:00 Monday to Friday French, English
Mozambique +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Namibia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
New Caledonia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Niger +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Nigeria +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
Oman +968 2444 9262
+968 2444 6487
10:00 - 19:00 Monday to Friday Arabic, English
Palestinian Territory +49 8924445143 (English) 08:00 - 17:00 Monday to Friday English
Qatar 00 800101716 (Toll Free)
+974 4411 9418
09:00 - 18:00 Monday to Friday Arabic, English
Republic Of Congo +49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday German, French
Réunion +49 8924445246 (French) 11:00 - 20:00 Monday to Friday French
Rwanda +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Saint Helena +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Sao Tome And Principe +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Saudi Arabia 800 82 00 135
+966112988100
09:00 - 18:00 Monday to Friday Arabic, English
Senegal +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Seychelles +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
12:00 - 21:00 Monday to Friday English, German, French
Sierra Leone +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Somalia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
South Africa 0800 995621 (Toll Free) 10:00 - 19:00 Monday to Friday English
South Sudan +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, Arabic, German, French
Swaziland +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Tanzania +49 8924445253 (Russian)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
Togo +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
08:00 - 17:00 Monday to Friday English, German, French
Tunisia +49 8924445246 (French)
+49 8924445143 (English)
+49 2515003209 (Fax)
08:00 - 17:00 Monday to Friday French, English
Turkey 8503902777 09:00 - 18:00 Monday to Friday (Local Time) Turkish
Uganda +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
11:00 - 20:00 Monday to Friday English, German, French
United Arab Emirates +971 4391 7000 10:00 - 19:00 Monday to Friday Arabic, English
Yemen +49 8924445143 (English) 09:00 - 18:00 Monday to Friday English
Zambia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French
Zimbabwe +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
10:00 - 19:00 Monday to Friday English, German, French

North and Central America

Country/Territory Toll Number(s) Hours of Operation Languages Supported
Anguilla 1-866-993-9330 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Antigua and Barbuda 1-866-993-9303 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Aruba 305-418-9136 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Bahamas 1-800-389-0489 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Barbados 1-866-993-9304 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Belize 305 418-9146 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Bermuda 1-866-993-9305 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Canada (866) 230-0560 (English) (Toll Free) 5 AM - 5 PM PST Mon - Fri English and French
Cayman Islands 1-866-993-9308 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Costa Rica 0-800-016-1034 (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Dominica 1-866-993-9309 (Toll Free) Lun-Ven de 9.00 - 18.00 English
Dominican Republic 1-800-751-3455 (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
El Salvador 800-6676 (from landline only) (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Grenada 1-866-993-0313 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Guadeloupe 0-805 51 01 03 (Toll Free) 04:00 - 13:00 Monday to Friday English
Guatemala 1-800-300-0069 (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Haiti 193 - Pin 3140 (Toll Free) 03:00 - 12:00 Monday to Friday English
Honduras 800 2791-9298 (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Jamaica 1-866-993-9302 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Martinique 0-805-51-0105 (Toll Free) 04:00 - 13:00 Monday to Friday English
Mexico - Lun-Vie de 9.00 a 18.00 Spanish
Montserrat 1-866-993-9315 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Netherlands Antilles 00-1-866-543-2085 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Nicaragua 00-1-800-220-1803 (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Panama 00-800-051-0398 (from landline only) (Toll Free) Lun-Vie de 9.00 a 18.00 Spanish
Puerto Rico 1-877-678-8032 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Saint Kitts And Nevis 1-866-993-9318 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Saint Lucia 1-866-993-9317 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Saint Pierre And Miquelon 661-702-2870 Collect (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Saint Vincent And The Grenadines 1-866-993-9319 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Trinidad and Tobago 1-866-994-9312 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
Turks and Caicos Islands 1-866-993-9320 (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English
U.S. Outlying Islands 661-702-2870 Collect (Toll Free) - -
U.S. Virgin Islands 1-877-678-8033 (Toll Free) - -
United States (866) 230-0560 (Toll Free) 5 AM - 5 PM PST Mon - Fri English
Virgin Islands UK 1-866-993-9306 (from landline only) (Toll Free) Mon-Fri from 9.00 am to 6.00 pm English

South America

Country/Territory Toll Number(s) Hours of Operation Languages Supported
Argentina - Lun-Vie de 9.00 a 18.00 Spanish
Bolivia - Lun-Vie de 9.00 a 18.00 Spanish
Brazil - 2ª a 6ª feira, das 9h às 18h Portuguese
Chile - Lun-Vie de 9.00 a 18.00 Spanish
Colombia - Lun-Vie de 9.00 a 18.00 Spanish
Ecuador - Lun-Vie de 9.00 a 18.00 Spanish
Falkland Islands - Mon-Fri from 9.00 am to 6.00 pm English
French Guiana - 04:00 - 13:00 Monday to Friday English
Guyana - Mon-Fri from 9.00 am to 6.00 pm English
Paraguay (Solamente Asuncion) - Lun-Vie de 9.00 a 18.00 Spanish
Peru - Lun-Vie de 9.00 a 18.00 Spanish
Suriname - Mon-Fri from 9.00 am to 6.00 pm English
Uruguay - Lun-Vie de 9.00 a 18.00 Spanish
Venezuela - Lun-Vie de 9.00 a 18.00 Spanish

South Pacific

Country/Territory Toll Number(s) Hours of Operation Languages Supported
American Samoa +61 2 8223 9202 01:00 - 10:00 GMT English
Antarctica +61 2 8223 9202 - -
Australia 1800 002 691 (Toll Free)
+61 2 8223 9202
01:00 - 10:00 GMT English
Christmas Island +61 2 8223 9202 01:00 - 10:00 GMT English
Cocos (Keeling) Islands +61 2 8223 9202 01:00 - 10:00 GMT English
Cook Islands +61 2 8223 9202 01:00 - 10:00 GMT English
Fiji Islands +61 2 8223 9202 01:00 - 10:00 GMT English
French Polynesia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00-18:00 GMT +1 English, German, French
French Southern Territories +61 2 8223 9202 01:00 - 10:00 GMT English
Guam 661-702-2870 Collect (Toll Free)
+61 2 8223 9202
01:00 - 10:00 GMT English
Heard And McDonald Islands +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00-18:00 GMT +1 English, German, French
Kiribati +61 2 8223 9202 01:00 - 10:00 GMT English
Marshall Islands +61 2 8223 9202 01:00 - 10:00 GMT English
Mayotte +61 2 8223 9202 01:00 - 10:00 GMT English
Micronesia +61 2 8223 9202 01:00 - 10:00 GMT English
Nauru +61 2 8223 9202 01:00 - 10:00 GMT English
New Caledonia +49 8924445143 (English)
+49 8924445094 (German)
+49 8924445246 (French)
09:00 - 18:00 Monday to Friday English, German, French
New Zealand 0800 444 647 (Toll Free)
+64 09 912 8073
01:00 - 10:00 GMT English
Niue +61 2 8223 9202 01:00 - 10:00 GMT English
Norfolk Island +61 2 8223 9202 01:00 - 10:00 GMT English
Northern Mariana Islands +61 2 8223 9202 01:00 - 10:00 GMT English
Palau +61 2 8223 9202 01:00 - 10:00 GMT English
Papua New Guinea +61 2 8223 9202 01:00 - 10:00 GMT English
Pitcairn Islands +64 9 912 8073 01:00 - 10:00 GMT English
Samoa +61 2 8223 9202 01:00 - 10:00 GMT English
Solomon Islands +61 2 8223 9202 01:00 - 10:00 GMT English
Tokelau +61 2 8223 9202 01:00 - 10:00 GMT English
Tonga +61 2 8223 9202 01:00 - 10:00 GMT English
Tuvalu +61 2 8223 9202 01:00 - 10:00 GMT English
Vanuatu +64 9 912 8073 01:00 - 10:00 GMT English
Wallis And Futuna +61 2 8223 9202 01:00 - 10:00 GMT English