Contact Volume Licensing Support
How to contact volume licensing support
For all new issues, always start by creating an online support request.
We will phone you back within 24 hours, usually much sooner.
Specify the volume licensing agreement number your issue relates to.
Attach screenshots of any error message or technical issue to help us understand the problem.
For Types of Support, select Professional No Charge.
Case status
Go to the Manage tab on the online support request to see the status of any support cases you have submitted.
During business hours, contact the volume licensing team by phone (where available) and provide the case number.
Contact volume licensing support by phone
For new issues, first create an online support request. This saves you time by avoiding the need for support advocates to capture your contact details.
Quote your case number to the support advocate, who can update you on the progress.
See below for locations where customers can contact Microsoft volume licensing support by phone during business hours.
(First select your geographical region, and then your country/territory.)
- (Asia | Armenia)
- (Asia | Azerbaijan)
- (Asia | Bangladesh)
- (Asia | Bhutan)
- (Asia | British Indian Ocean Territory)
- (Asia | Brunei)
- (Asia | Cambodia)
- (Asia | China)
- (Asia | Georgia)
- (Asia | Hong Kong)
- (Asia | India)
- (Asia | Indonesia)
- (Asia | Japan)
- (Asia | Kazakhstan)
- (Asia | Kyrgyzstan)
- (Asia | Laos)
- (Asia | Macau)
- (Asia | Malaysia)
- (Asia | Maldives)
- (Asia | Mongolia)
- (Asia | Myanmar)
- (Asia | Nepal)
- (Asia | Pakistan)
- (Asia | Philippines)
- (Asia | Russia)
- (Asia | Singapore)
- (Asia | South Korea)
- (Asia | Sri Lanka)
- (Asia | Taiwan)
- (Asia | Tajikistan)
- (Asia | Thailand)
- (Asia | Timor-Leste)
- (Asia | Turkmenistan)
- (Asia | Uzbekistan)
- (Asia | Vietnam)
- (Europe | Albania)
- (Europe | Andorra)
- (Europe | Armenia)
- (Europe | Austria)
- (Europe | Azerbaijan)
- (Europe | Belarus)
- (Europe | Belgium)
- (Europe | Bosnia and Herzegovina)
- (Europe | Bouvet Island)
- (Europe | Bulgaria)
- (Europe | Croatia)
- (Europe | Cyprus)
- (Europe | Czech Republic)
- (Europe | Denmark)
- (Europe | Estonia)
- (Europe | Faroe Islands)
- (Europe | Finland)
- (Europe | France)
- (Europe | Georgia)
- (Europe | Germany)
- (Europe | Gibraltar)
- (Europe | Greece)
- (Europe | Greenland)
- (Europe | Hungary)
- (Europe | Iceland)
- (Europe | Ireland)
- (Europe | Italy)
- (Europe | Kosovo)
- (Europe | Latvia)
- (Europe | Liechtenstein)
- (Europe | Lithuania)
- (Europe | Luxembourg)
- (Europe | Macedonia, FYRO)
- (Europe | Malta)
- (Europe | Moldova)
- (Europe | Monaco)
- (Europe | Montenegro)
- (Europe | Netherlands)
- (Europe | Norway)
- (Europe | Poland)
- (Europe | Portugal)
- (Europe | Romania)
- (Europe | Russia)
- (Europe | San Marino)
- (Europe | Serbia)
- (Europe | Slovakia)
- (Europe | Slovenia)
- (Europe | Spain)
- (Europe | Svalbard and Jan Mayen)
- (Europe | Sweden)
- (Europe | Switzerland)
- (Europe | Turkey)
- (Europe | Ukraine)
- (Europe | United Kingdom)
- (Europe | Vatican City)
- (Middle East and Africa | Afghanistan)
- (Middle East and Africa | Algeria)
- (Middle East and Africa | Angola)
- (Middle East and Africa | Bahrain)
- (Middle East and Africa | Benin)
- (Middle East and Africa | Botswana)
- (Middle East and Africa | Burkina Faso)
- (Middle East and Africa | Burundi)
- (Middle East and Africa | Cabo Verde)
- (Middle East and Africa | Cameroon)
- (Middle East and Africa | Central African Republic)
- (Middle East and Africa | Chad)
- (Middle East and Africa | Comoros)
- (Middle East and Africa | Cote D'Ivoire)
- (Middle East and Africa | Djibouti)
- (Middle East and Africa | Egypt)
- (Middle East and Africa | Equatorial Guinea)
- (Middle East and Africa | Eritrea)
- (Middle East and Africa | Ethiopia)
- (Middle East and Africa | Gabon)
- (Middle East and Africa | Gambia)
- (Middle East and Africa | Ghana)
- (Middle East and Africa | Guinea)
- (Middle East and Africa | Guinea-Bissau)
- (Middle East and Africa | Iraq)
- (Middle East and Africa | Israel)
- (Middle East and Africa | Jordan)
- (Middle East and Africa | Kenya)
- (Middle East and Africa | Kuwait)
- (Middle East and Africa | Lebanon)
- (Middle East and Africa | Lesotho)
- (Middle East and Africa | Liberia)
- (Middle East and Africa | Libya)
- (Middle East and Africa | Madagascar)
- (Middle East and Africa | Malawi)
- (Middle East and Africa | Mali)
- (Middle East and Africa | Mauritania)
- (Middle East and Africa | Mauritius)
- (Middle East and Africa | Mayotte)
- (Middle East and Africa | Morocco)
- (Middle East and Africa | Mozambique)
- (Middle East and Africa | Namibia)
- (Middle East and Africa | New Caledonia)
- (Middle East and Africa | Niger)
- (Middle East and Africa | Nigeria)
- (Middle East and Africa | Oman)
- (Middle East and Africa | Palestinian Territory)
- (Middle East and Africa | Qatar)
- (Middle East and Africa | Republic Of Congo)
- (Middle East and Africa | Réunion)
- (Middle East and Africa | Rwanda)
- (Middle East and Africa | Saint Helena)
- (Middle East and Africa | Sao Tome And Principe)
- (Middle East and Africa | Saudi Arabia)
- (Middle East and Africa | Senegal)
- (Middle East and Africa | Seychelles)
- (Middle East and Africa | Sierra Leone)
- (Middle East and Africa | Somalia)
- (Middle East and Africa | South Africa)
- (Middle East and Africa | South Sudan)
- (Middle East and Africa | Swaziland)
- (Middle East and Africa | Tanzania)
- (Middle East and Africa | Togo)
- (Middle East and Africa | Tunisia)
- (Middle East and Africa | Turkey)
- (Middle East and Africa | Uganda)
- (Middle East and Africa | United Arab Emirates)
- (Middle East and Africa | Yemen)
- (Middle East and Africa | Zambia)
- (Middle East and Africa | Zimbabwe)
- (North and Central America | Anguilla)
- (North and Central America | Antigua and Barbuda)
- (North and Central America | Aruba)
- (North and Central America | Bahamas)
- (North and Central America | Barbados)
- (North and Central America | Belize)
- (North and Central America | Bermuda)
- (North and Central America | Canada)
- (North and Central America | Cayman Islands)
- (North and Central America | Costa Rica)
- (North and Central America | Dominica)
- (North and Central America | Dominican Republic)
- (North and Central America | El Salvador)
- (North and Central America | Grenada)
- (North and Central America | Guadeloupe)
- (North and Central America | Guatemala)
- (North and Central America | Haiti)
- (North and Central America | Honduras)
- (North and Central America | Jamaica)
- (North and Central America | Martinique)
- (North and Central America | Mexico)
- (North and Central America | Montserrat)
- (North and Central America | Netherlands Antilles)
- (North and Central America | Nicaragua)
- (North and Central America | Panama)
- (North and Central America | Puerto Rico)
- (North and Central America | Saint Kitts And Nevis)
- (North and Central America | Saint Lucia)
- (North and Central America | Saint Pierre And Miquelon)
- (North and Central America | Saint Vincent And The Grenadines)
- (North and Central America | Trinidad and Tobago)
- (North and Central America | Turks and Caicos Islands)
- (North and Central America | U.S. Outlying Islands)
- (North and Central America | U.S. Virgin Islands)
- (North and Central America | United States)
- (North and Central America | Virgin Islands UK)
- (South America | Argentina)
- (South America | Bolivia)
- (South America | Brazil)
- (South America | Chile)
- (South America | Colombia)
- (South America | Ecuador)
- (South America | Falkland Islands)
- (South America | French Guiana)
- (South America | Guyana)
- (South America | Paraguay (Solamente Asuncion))
- (South America | Peru)
- (South America | Suriname)
- (South America | Uruguay)
- (South America | Venezuela)
- (South Pacific | American Samoa)
- (South Pacific | Antarctica)
- (South Pacific | Australia)
- (South Pacific | Christmas Island)
- (South Pacific | Cocos (Keeling) Islands)
- (South Pacific | Cook Islands)
- (South Pacific | French Polynesia)
- (South Pacific | Fiji Islands)
- (South Pacific | French Southern Territories)
- (South Pacific | Guam)
- (South Pacific | Heard And McDonald Islands)
- (South Pacific | Kiribati)
- (South Pacific | Marshall Islands)
- (South Pacific | Mayotte)
- (South Pacific | Micronesia)
- (South Pacific | Nauru)
- (South Pacific | New Caledonia)
- (South Pacific | New Zealand)
- (South Pacific | Niue)
- (South Pacific | Norfolk Island)
- (South Pacific | Northern Mariana Islands)
- (South Pacific | Palau)
- (South Pacific | Papua New Guinea)
- (South Pacific | Pitcairn Islands)
- (South Pacific | Samoa)
- (South Pacific | Solomon Islands)
- (South Pacific | Tokelau)
- (South Pacific | Tonga)
- (South Pacific | Tuvalu)
- (South Pacific | Vanuatu)
- (South Pacific | Wallis And Futuna)