Open Support requests

  • Article

To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page.

Open a request from the Support homepage

Start by completing the New Support Request form.
Create new Support request

Select your product and describe the issue. Select product from dropdown during Support request creation

Then, describe the severity of the issue and level of support required. Describe severity from dropdown during Support request creation

Provide your contact information and preferred contact method. Contact information during Support request creation

Finally, verify the details of the new Microsoft Support request. Verify and Submit Support request

You can also connect to Get Help here.

Support Contacts

Only a Support Contact can open a support request. For more information about Support Contacts, please see the Support Contact Overview.