This article provides the information you will need to open a ticket with Azure Support.
[AZURE.NOTE]Only the Azure account administrator has permission to access the Account Center.
- Go to the Azure Support web site and click Get Support. You can also submit an incident from the Microsoft Azure portal or from the Azure Accounts Center.
- To submit a support ticket from the Azure portal, click your account name, and then click Contact Microsoft Support.
- To submit a support ticket from the Azure Account Center, select a subscription, and then click Contact Microsoft Support.
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In the Create Support Ticket window, select the subscription for which you want to migrate data and services.
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For Support Type, choose Billing.
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Select your region and language, and then click Create Ticket.
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On the next page, for Problem Type, select My Subscription is Displayed as Disabled. If you need assistance with submitting your support ticket, click Chat with customer service to initiate a live conversation with a customer service representative.
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Confirm your contact information, provide a telephone number at which you can be reached, and then click Continue.
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On the next page, provide the following information:
- For Problem Details, provide an incident title for your request and then use the text boxes provide required information and to include any additional information about your request.
- For Determine Severity, choose an option that represents the severity of your request. For more information about the severity types, refer to the Microsoft Azure Incident Severity Table.
- Use the File Upload tool to attach related documentation to your request.
- If you accept the Agreement for Microsoft Services, click Submit.
You will be contacted by an Azure Support representative in accordance with the terms of the agreement.