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In today’s uncertain environment, the ability to adapt quickly to change and strengthen engagement with employees and customers is critical to your business success. Watch this three-episode webinar series to learn from Microsoft’s sales and service industry leaders with firsthand experience driving change management with positive results.
Episode One: Remote Selling Accelerated
- During a time of financial uncertainty, put your customers’ needs first with collaborative sales techniques.
- Gain skills to tackle the challenges of remote selling by leveraging collaboration and communication technologies.
- Foster a safe and secure environment for your sales team to boost morale and productivity.
Episode Two: AI in the New Normal
- Use AI to gather quick insights, allow for real-time responses 24/7, and assist in predictive decision-making.
- Integrate AI to enhance the ability of employees to deliver results.
- Leverage AI capabilities to increase efficiencies and generate new revenue.
Episode Three: Why Agility and Care Are Critical to Great Customer Experiences
- Gain tips for transitioning and managing a remote workforce.
- Overcome the challenges of virtual interaction by building relationships with responsive customer service.
- Set yourself apart by creating an empathetic culture that helps your agents connect with and engage customers.