System Status

Status of PlayFab services and history of incidents

Operational

Partial Outage

Major Outage

Azure DNS Outage Affecting Multiple Services

Incident Report for PlayFab

Postmortem

On April 1 from 14:56 PDT to 17:36 PDT, we were experiencing issues across many of our PlayFab services due to our upstream dependency on Azure DNS, which was suffering from an outage across multiple regions. You can read Azure DNS' postmortem here: Azure status history | Microsoft Azure

Posted Apr 12, 2021 - 10:36 PDT

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 17:36 PDT

Update

We are continuing to monitor as our services recover from the upstream dependency outage.

Posted Apr 01, 2021 - 16:38 PDT

Update

We are continuing to monitor as our services recover from the upstream dependency outage.

Posted Apr 01, 2021 - 15:48 PDT

Monitoring

It appears Azure DNS has begun to recover. We will continue to monitor the situation as our services recover.

Posted Apr 01, 2021 - 15:25 PDT

Update

We are continuing to investigate this issue.

Posted Apr 01, 2021 - 15:04 PDT

Investigating

Many of our services have dependencies on Azure DNS, so we will likely be experiencing issues across PlayFab

Posted Apr 01, 2021 - 14:56 PDT

This incident affected: API (Authentication, Cloud Script, Content, Data, Events, Inventory, Matchmaking, Statistics and Leaderboards), PlayStream (Event Processing, Webhook Deliveries), Multiplayer Game Servers 2.0 (Request Multiplayer Server API, Build Management - Game Manager and APIs, Legacy Multiplayer Servers API (Thunderhead)), Analytics (Trends, Reports, Dashboard, Event History & Search, PlayStream Debugger, Event Archiving), Services (Job Service), Game Manager (Console, Player Search, API Graphs), and Party, Player Password Reset Portal.