The Microsoft Store Promise for Surface
Your Surface destination
From free delivery and 60-day returns to 90 days of free support, Microsoft Store will help you get the most from your new Surface.
Helpful tips and hints
Whether you want to learn how to set up your Microsoft account or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free next business day shipping
Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
Free 60-day returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
90 days of free support
We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
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Price Protection
Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. -
Extended Returns
Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time. - Any offers shown are for a limited time while supplies last. See terms.