Compose emails with enhanced recipient handling
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | May 2024 |
Business value
The enhanced recipient experience offers improved user experience in emails. Recipients can be configured to display email addresses along with how their names appear in records, drag and drop recipients among TO, CC, and BCC fields, view recipients' presence status and out-of-office messages, and bulk-resolve email addresses to Dynamics 365 records.
Feature details
Agents can use the enhanced email recipient experience to compose emails. The following are the key capabilities:
- Drag and drop recipients among To, CC, and BCC fields.
- View recipient's email address along with their names.
- Easily resolve email addresses to Dynamics 365 records.
- View recipients' presence status and out-of-office messages.
- Block the resolution of an unresolved email address to Dynamics 365 records for a read-only email.
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for